BPO in the Philippines: Like no Other!

Category: Business Process Outsourcing, Outsourcing BlogPublished:

The growth of Business Process Outsourcing (BPO) in the Philippines has undoubtedly developed so fast. Some of the top-earning foreign companies are outsourcing in the Philippines because they are aware that Filipinos are cordial and hospitable. In fact, BPO in the Philippines is considered to be the best customer service representatives and associates in the world. Why can they not be recognized as such? Filipinos are naturally outfitted with pleasant speaking ability and good customer service.
Companies from other countries consider the Philippines as their derivative business hub. With the wide-array of hardworking work force, the cost of production here is minimal, and the produced outputs are greatly outsized.

What Separates BPO in the Philippines from the Rest

Read through the facts why BPO in the Philippines is significantly different, and learn why you should consider Filipinos as the best customer service providers you can entrust to outsource your business.

Exudes Good Communication Skills

English is deemed the second language spoken in this archipelago. The Philippines has a high literacy rate that stands out among other neighboring Asian countries. This language is widely spoken by people who both live in urban and rural communities.

Highly-skilled and Talented

Aside from excellent communication skills, outsourcing in the Philippines has more to offer. Filipinos are talented, versatile, and professional people who can profitably work for your business. Filipinos can do multi-tasking without sacrificing the output’s quality while saving client’s time and money.

Exceptionally Reliable and Hardworking

Filipinos are globally known as trustworthy, reliable, and hardworking people. They can work under pressure. They are highly motivated to do their jobs, as long as long as you give them the benefits and incentives they deserve. They can work over time and even nightshifts.


In the olden times, the Philippines is known as the rice bowl capital of the world. Farming and agriculture are the primary means of living for most Filipinos. They work on the rice fields, ignorant about computers and other gadgets. That scenario was already written in the book of history and happened years ago. Now, with the revolutionized economy, Filipinos are easily adapting to the changes and sculpturing their name on the business monopoly, especially in BPO. It only proves that they are extremely fast learners.

Educational System Similarities

The Philippine educational system is closely similar to that of the American academic regulations. This became possible because the Philippines was once under America way, way back. This administration has brought manipulative influence, which made it easy for Filipinos to get used to the American culture.
The above-mentioned details that offshoring to the Philippines is certainly a top choice. Combined with a perfect location, talented people, and a great educational system, there’s no doubt that BPO in the Philippines will be known worldwide.


  1. Another thing to this topic is that, we are now recognizing as one of the top BPOs in the entire world! According to Tholons, the Philippines, Metro Manila and Cebu City bagged the third and eight in the 2013 Top 100 Outsourcing Destinations. In addition, Davao ranked 70, Santa Rosa (Laguna) at rank 84, Iloilo City at rank 93, Bacolod City at rank 94 and the new in the list, Baguio City at rank 99.
    “The Philippines, Malaysia and Indonesia were amongst the most promising Southeast Asian destinations in 2012. Among the three, the Philippines remains to have the most vibrant IT-BPO industry, led by the emerged outsourcing destinations in the country, Manila NCR, which claimed the third top outsourcing destination spot in this year’s List, and deposing India’s Delhi NCR (now 4th). Cebu City has likewise increased one notch in the List, from 9th place to 8th spot.” – Tholons noted
    We are now one of the top BPO country in the world! I hope in the next years, we will bagged the number 1 spot! 🙂

  2. The Philippines is one of the most popular countries for outsourcing. Many companies have India on their shortlist but the retention problems of BPO companies and the increasing cost in the country makes the Philippines the better option for outsourcing firms. There are many reasons to outsource to the Philippines.

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