The BPO industry, like any other decent field of work, should never be belittled or made fun of. In the Philippines, call centers have already brought in billions in revenue, and is seen to bring in much more in the near future. What does this tell us? This is a well-respected business, and the people in it should be treated with the utmost respect.
Unfortunately, there are people who still think that a career in BPO is fruitless and silly. Are you one of them? No need to say it out loud. But, for the sake of giving fair warning, here are 5 things that you should NEVER say to call center agent. Unless, you want to feel the revenge of a hundred thousand more.
As a Customer:
- *on-set of call* “You can’t help me! Get me someone who can!”
Uhm, okay. How did you know the person you’re talking to can’t help you? Are you asking for a miracle? Maybe you should talk to God instead. Give the agent a chance! Solving your problem is what they’re trained for in the first place.
- “You have such a sexy voice. You must be very beautiful.”
Dude, what?! You did not just…How could you even…You called to pay your phone bill! Were you trying to reach Call-a-Date.com?
- *immediately after the opening spiel* “What country are you in? Are you American? I don’t want to talk to an Asian.”
You just took racism to a whole new level. If you want to talk to an American who you think can help you, you should’ve gone to a store instead. When was the last time you called a 1-800 number and actually got a native? Think about that.
If it’s Someone You Know
- *says in a mocking tone* “You work in a call center?”
What? Don’t act like working in a call center is equivalent to eating live chicken for a living. Do you even have any idea how much these agents get paid? Probably way more than you, so…
- “Why are You Tired? Your Job is Not that Hard.”
Not that hard? Why don’t you try solving other people’s problems non-stop for 8 hours, while fighting to keep awake since your job is at night, and then say that a call center agent’s job is a walk in the park!
Respect all those around you. There is nothing wrong with working in a call center, and virtual assistants in the Philippines are known to be capable, responsible, respectable, and efficient. If you’re looking for VA service that is both affordable and effective, call us today!