Terms and Conditions

Last updated: October 27, 2026.

1. About these terms

1.1 These Terms and Conditions (“Terms”) are between FilWeb Asia Inc. (“FilWeb Asia,” “we,” “us”), a corporation registered in the Philippines with its office at FilWeb Asia Building, San Pedro City, Laguna, and you.

1.2 They apply when you use www.filwebasia.com (the “website”) and when your business engages us for services (a “client”).

1.3 Each engagement is set out in a written proposal, statement of work, service agreement or order (an “Agreement”). If an Agreement conflicts with these Terms, the Agreement wins for that engagement.

1.4 By using the website or accepting a proposal, you agree to these Terms. If you act for a company, you confirm you have authority to bind it.

1.5 Our services are for businesses. Nothing in these Terms limits rights you have under Philippine consumer protection law that cannot be waived.

2. Using our website

2.1 The website gives general information about our services, insights articles and free resources such as the AI Readiness Checklist. It is not professional, legal, tax or financial advice for your situation.

2.2 We work to keep the website accurate, but service descriptions, examples and workflow concepts are illustrative. Scope, price and availability are confirmed only in an Agreement.

2.3 When you use the website, you agree not to:

• Send false information, spam or malicious code through our forms
• Try to get around our security, including the Cloudflare checks on our forms
• Copy the website's content in bulk, or scrape it for resale, without our written permission
• Use the website in a way that breaks the law or harms other people

2.4 The website's text, design, graphics, logos and the FilWeb Asia name belong to us or our licensors. You may share links to our pages and quote short passages with credit.

2.5 Links to other websites, such as social media or Outsource Philippines™, are for convenience. We are not responsible for their content or practices.

2.6 What you send through our contact, download and job application forms is handled as our Privacy Policy describes.

3. Our services and how engagements work

3.1 We provide three groups of services: Websites & Digital Growth (website design and development, SEO and AI search visibility, paid advertising, content and social media, website maintenance), Outsourcing & Business Support (administrative and virtual assistance, customer support, back-office and data operations, marketing and content support), and AI Solutions & Workflow Automation (assessments, workflow pilots, automation and team training).

3.2 An inquiry or a proposal is not a contract. An engagement starts when both sides accept an Agreement in writing (a signature, a signed order, or email acceptance of a proposal), or when you pay the first invoice under it.

3.3 Each Agreement sets out the scope, deliverables, timeline, fees, access needed, responsibilities and how work is accepted. Work outside that scope is quoted separately.

3.4 Either side may ask for a change in scope. Changes that affect fees or timelines take effect only when both sides agree in writing, including by email.

3.5 You agree to:

• Give us accurate information, timely feedback and the access, content and approvals the work needs
• Make sure you have the rights to any material you give us, such as logos, images, text and data
• Review deliverables and approve them, or explain what needs fixing, within the period in the Agreement (5 business days if none is stated)
• Keep your own accounts, passwords and data backups secure

3.6 If you don't respond within the review period, the deliverable counts as accepted. Delays caused by late feedback, access or materials may move the timeline and are not our breach.

3.7 We may use qualified subcontractors. We remain responsible for their work under the Agreement.

4. Fees, invoices and payment

4.1 Fees, currency (Philippine peso or US dollar), billing schedule and deposits are set in each Agreement. Monthly services are billed in advance unless the Agreement says otherwise.

4.2 We send invoices by email. Unless the Agreement says otherwise, invoices are due within 15 days of the invoice date.

4.3 Fees exclude taxes. Applicable Philippine value-added tax and other taxes are added where required. If you must withhold tax, send us the BIR certificate (Form 2307) so we can credit it.

4.4 You pay your own bank and transfer charges. Third-party costs we pay for you, such as ad spend, software licenses, domains, hosting or stock assets, are billed at cost or as the Agreement says, and may need to be paid in advance.

4.5 If an invoice is overdue, we may pause work after giving you 7 days' written notice. Paused work restarts when the account is up to date, and timelines move accordingly.

4.6 Deposits and fees for work already done are not refundable, except as an Agreement or the law provides.

5. Outsourcing and our team members

5.1 Team members who work on your account are employed or engaged by FilWeb Asia, not by you. We handle their pay, benefits, government contributions and compliance with Philippine labor law.

5.2 You direct the work and set priorities within the agreed scope. Day-to-day supervision, attendance and discipline stay with us.

5.3 We follow the processes, quality checks and escalation rules agreed with you. You tell us promptly about any concern with a team member's work so we can address it or arrange a replacement.

5.4 During the engagement and for 12 months after it ends, you agree not to hire or engage, directly or through someone else, any team member who worked on your account, unless we agree in writing. If you do, you agree to pay the placement fee set in the Agreement.

5.5 Our team works from our office in San Pedro, Laguna, or as the Agreement allows. Coverage hours, holidays and service levels are set in the Agreement.

6. AI-assisted work and human review

6.1 We use AI tools from providers such as OpenAI, Anthropic and Google to help with tasks like drafting, summarizing, classifying, coding and research. A person on our team reviews AI-assisted output before we deliver it to you.

6.2 We put your confidential information or personal data into an AI tool only when the task needs it, using business accounts whose terms do not allow the provider to train its models on that data. If you don't want AI tools used on your work or data, tell us and we will record that in the Agreement.

6.3 AI-assisted workflows we build for you, such as automations, assistants and pilots, can make mistakes. The Agreement sets out which outputs a person must check. You remain responsible for decisions made with those outputs in your business.

6.4 AI providers change their models, prices and terms. If a change affects a workflow we built, we will tell you and agree on any work needed to adjust it.

7. Ownership of work

7.1 You keep ownership of everything you give us, including your brand, content, data and systems. You give us permission to use it only to provide the services.

7.2 When you have paid in full for a deliverable, you own the final version made specifically for you, such as website designs, written content, graphics, reports and custom code. Until then, we keep ownership and you may use it only for review.

7.3 We keep ownership of our own tools, templates, methods, know-how and reusable code we created before or outside your engagement. Where these form part of a deliverable, you get a non-exclusive, ongoing license to use them as part of that deliverable.

7.4 Third-party items, such as themes, plugins, fonts, stock images, software and AI platforms, stay under their own licenses. We will tell you which ones a deliverable depends on, and their fees are yours unless the Agreement says otherwise.

7.5 We may list your company name and logo as a client and describe the work in general terms, unless you tell us not to or the Agreement says otherwise. We will not share your confidential information when we do.

8. Confidentiality, data privacy and security

8.1 Each side will keep the other's non-public business information confidential and use it only for the engagement. This does not cover information that is already public, independently developed or lawfully received from someone else, or that the law requires a side to disclose.

8.2 This duty lasts during the engagement and for 3 years after it ends. Trade secrets and personal data stay protected for as long as the law requires.

8.3 When we process personal data for you, such as your customers' or patients' records, you are the personal information controller and we are your personal information processor under the Data Privacy Act of 2012 (Republic Act No. 10173). We process that data only on your documented instructions and as set out in a data processing agreement where one is needed.

8.4 You confirm you have a lawful basis to share any personal data with us. Where other laws apply to your data, such as U.S. healthcare privacy rules, we will sign the agreements those laws require, such as a business associate agreement.

8.5 We use organizational, physical and technical safeguards: access only for team members who need it, sign-in controls, encrypted connections and confidentiality undertakings from our team. If a security incident affects your data, we will tell you without undue delay and help you meet your notification duties.

8.6 How we handle personal data for our own website, inquiries and hiring is set out in our Privacy Policy.

9. Third-party platforms, results and warranties

9.1 Many services run on platforms we don't control, such as Google, Meta, LinkedIn, hosting providers, CRMs and AI providers. Their own terms, outages, policy reviews and algorithm changes are outside our control. You are responsible for following their terms in your accounts.

9.2 We will perform the services with reasonable skill and care, using suitably trained people, as set out in the Agreement.

9.3 Search rankings, AI search visibility, ad performance, traffic, leads and sales depend on factors outside our control. We do not guarantee specific results unless the Agreement states a measurable commitment.

9.4 If a deliverable does not match what the Agreement describes and you tell us within 30 days of delivery, we will fix it at no extra charge. This is your main remedy for defective work.

9.5 Except as stated in these Terms or an Agreement, and as far as the law allows, the website and services are provided without other warranties.

10. Liability, ending an engagement and general terms

10.1 As far as the law allows, neither side is liable to the other for indirect or consequential loss, such as lost profits, lost revenue, lost data or damage to reputation.

10.2 Our total liability for any claim under an engagement is limited to the fees you paid us under that Agreement in the 12 months before the claim arose.

10.3 These limits do not apply to fraud, gross negligence, willful misconduct, a breach of confidentiality or data protection duties, or anything else the law does not allow us to limit.

10.4 You agree to cover our losses from claims that material you gave us infringes someone else's rights, or that your use of a deliverable breaks the law.

10.5 Either side may end an engagement:

• As the Agreement allows, or with 30 days' written notice if it says nothing
• Immediately by written notice, if the other side commits a serious breach and does not fix it within 15 days of being told

10.6 When an engagement ends, you pay for work done and costs committed up to the end date. We hand over completed, paid-for deliverables and your data in a usable format, and return or delete your confidential information unless the law requires us to keep it.

10.7 Neither side is responsible for delays caused by events outside its reasonable control, such as typhoons, floods, earthquakes, power or internet outages, or government action, provided it tells the other side and works to resume quickly.

10.8 These Terms are governed by the laws of the Republic of the Philippines. Both sides will first try to settle a dispute in good faith within 30 days. If that fails, the courts of San Pedro City, Laguna, have exclusive jurisdiction.

10.9 We may update these Terms. We will post the new version here with a new “Last updated” date and tell clients about significant changes by email. Changes do not alter an Agreement already signed unless both sides agree.

10.10 If any part of these Terms is invalid, the rest still applies. Neither side may transfer an engagement without the other's written consent, except to a successor of its business.

10.11 Questions about these Terms: FilWeb Asia Inc., FilWeb Asia Building, San Pedro City, Laguna, Philippines. Email info@filwebasia.com or call +63 2 8868 0096.