Healthcare support · Hiring now

Patient Navigator (Healthcare Support / Women’s Health Account)

Support patients on a U.S.-based women’s health account through clear communication, care coordination and accurate documentation.

Responsibilities

Monitor remote patients and health data, following established workflows and protocols
Support and follow up with patients mainly through app messaging, with minimal phone contact
Run weekly check-ins on medications, vital-sign monitoring and compliance
Send and monitor monthly wellness and depression surveys
Identify urgent concerns and escalate to U.S.-based clinical supervisors
Document every patient interaction accurately across systems
Coordinate with care partners and internal teams on referrals
Meet accuracy, compliance and productivity standards tied to client KPIs

Graduate of a healthcare-related course (Nursing, Midwifery, Pharmacy, Medical Technology, Psychology, Physical Therapy, Biology or related), or customer- or patient-facing experience
Entry-level applicants welcome; less than 1 year of experience is fine
PRC license, clinical experience or an OB/GYN, women’s health, triage or remote monitoring background is a plus
Strong spoken and written English (a short voice recording is required before screening)
Strong attention to detail and basic medical terminology
Basic typing and computer skills
Familiarity with HIPAA or U.S. healthcare processes is an advantage
Flexible with shifting schedules