Customer support
Customer Service Representative (Email Support – Airline)
Deliver five-star email support to airline passengers worldwide: bookings, changes, travel documents and loyalty requests.
Responsibilities
- Handle inbound email on bookings, seat selection and meal requests
- Process rebookings, cancellations and changes under fare rules
- Guide passengers on visas, baggage allowances and health requirements
- Resolve complaints about disruptions, delays and lost baggage
- Support frequent-flyer members with accounts and redemptions
Qualifications
- Open to fresh graduates of any four-year course; Tourism, Hospitality, Communications or Business is an advantage
- Excellent written English
- Able to learn airline reservation systems (Amadeus or Sabre) during training
- High accuracy with passenger data and flight codes
- Available for 24/7 rotating shifts, including weekends and holidays