Healthcare support
CSR – Patient Navigator
Provide patient support on a U.S. healthcare account (minimal calls): monitor health data, coordinate care and document accurately.
Responsibilities
- Monitor remote patients and their data, using policies and procedures to resolve issues
- Document all relevant data accurately and on time
- Refer mothers to the correct resource or care partner using protocols
- Interact with patients through the app so all activity is logged
- Identify clinical issues for escalation to U.S. clinical supervisors
- Send monthly depression surveys and run weekly medication and vital-sign check-ins
- Meet client KPIs
Qualifications
- Customer- or patient-facing experience, or a graduate of any healthcare course
- Clinical background is a plus
- Excellent spoken and written English (call recording required before screening)
- Basic typing and computer skills
- Strong attention to detail and basic medical terminology
- Flexible schedule