CSR as Patient Navigator

About the role

Monitor remote patients and their data through various systems and methods and use existing policies and procedures to address issues as they arise.

Interact with the patients over the app, so that documentation is logged; able to detail any activities that patients do that aren’t captured by the messages they send.

Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders.

Check in on patients every week to make sure that they are taking their medications or how often are checking their vital signs.

Actively engage in professional development to continuously improve existing skill sets; assist in updating and or translating company documents like training, policy, reporting, and procedure

• Ensure timely and accurate documentation of all relevant data across different systems.
• Use protocols and system data to refer mothers to the correct resource or care partner.
• Assist other departments like Customer Service in helping resolve patient inquiries.
• Be able to identify clinical issues to be escalated by clinical supervisors in the US.
• Able to handle more emergent situations like high blood pressure or vaginal bleeding.
• Must be able to send a once-a-month depression survey.
• Able to meet metrics/key performance indicators (KPIs) set by the client.

With clinical background is a plus

Excellent verbal and written communication skills (should have call recording before scheduling for screening), to be able to communicate clearly and effectively over the phone, in video conferencing, and in writing

• With customer or patient-facing role in customer service or account management OR GRADUATE OF ANY HEALTHCARE COURSE

Basic typing skills and computer literacy

• Ability to work independently in a remote environment

Exceptional attention to detail

• Understanding of basic medical terminology and experience in a healthcare setting
• High level of flexibility in work schedule